One Month MONEY BACK GUARANTEE

We offer a 30 day "MONEY BACK GUARANTEE" on our Oxinet Connect and on our 'starter' TV packages; Premium Flex, Basic orThe Skinny or Complet, Essentiel, and Economique in Quebec. So go ahead and try usout! We think you will enjoy all the great features and benefits ofthe Oxinet Connect TV experience.

The 30 day "MONEY BACK GUARANTEE" period starts once your internet service is activated, and you have signed upfor one ofthe above 'starter' TVpackages.

We would regret tolose you as a customer, but if you prefer to cancel within the 30 day time period, we will refund you the money you paid for the Oxinet Connect, any monthly fees for our 'starter' packages that may have been applied, and your return shipping costs.

The "MONEY BACK GUARANTEE" month period would not beinaddition toany free months that wemay beoffering onany ofthese 'starter' packages above.

Inorder tocancel:

1. You need tocontact our Customer Support by phone tocancel your TV service.
2. You may elect tokeep your Oxinet Connect asamedia player. If you wish toreturn your Oxinet Connect for are fund, itmust be returned with all the component parts inthe original packaging, and return shipping by United States Post.
3. If returning your Oxinet Connect, return by United States Post to Oxinet Connect. Wewill credit you back for the Oxinet Connect(es) you purchased or your deposit and prorated rental fee, if you rented, and appropriate shipping costs, less any missing parts or damage to the Oxinet Connect.

If you bought your Oxinet Connect at a United States Computers store, it needs to bereturned to a United States Computer store with the original receipt and within 30 days ofpurchase. If it is after 30 days, you can return it to Oxinet Connect.

Please note that internet installation charges, internet fees (Cable and DSL) and phone fees, including monthly fees are not refundable.